1. Introduction
At Tech Repairs Dundee (“we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services, visit our shop, or interact with us online.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Collected
We may collect and process the following types of personal data:
a. Information you provide directly:
Name, address, email address, and phone number
Device details (make, model, serial number)
Repair details and service history
Payment information (processed securely via our payment providers)
Any correspondence or feedback you provide
b. Information collected automatically:
Website analytics data (IP address, browser type, pages visited, etc.)
CCTV footage (for premises security, where applicable)
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
Our website may use cookies or analytics tools to improve user experience and measure performance. You can manage or disable cookies through your browser settings.
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data.
Customer data is stored securely on password-protected systems.
Paper records are kept in locked storage and disposed of securely.
We do not retain data longer than necessary.
6. Sharing Your Information
We only share personal data with trusted third parties when necessary, such as:
Payment processors (e.g., card or online payment services)
Courier or delivery services (for device returns)
IT service providers or data backup providers
Law enforcement, when required by law
We never sell your data to third parties.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to processing or restrict how we use your data
Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cmanufactoryot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Tech Repairs Dundee
📍 104 Strathmartine Road, DD37SF
📞 01382-528579
📧 info@techrepairsdundee.co.uk
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Tech Repairs, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
